Resource Associates
Resource AssociatesResource Associates HomeResource Associates Employersresource Associates IndividualsResourec Associates Company ProfileResourec Assocites Q&AResourece Associates Contact UsResource Associates BlogResource Associates
Resource Associates
 

Banking Services Representative Test
Cost: $35



   RA download a sample report

Purpose: It will help you identify the person who can handle banking tasks as well as work well with customers, do cross selling, and work interdependently with other members of the team.

About the Test: This test battery has three parts (1) a 7 minute Clerical Speed & Accuracy Test (2) an untimed Teller Math test which consists of 10 multiple choice adding and subtracting questions, and 10 multiple choice word problems that require skill with percentages, and (3) a 101 question untimed personality inventory. This test will probably take most people about 75 minutes to complete although it will vary from person to person because two of the components are untimed.

What the Report Gives You: Graphical display of scores, explanation of aptitude results, list of Strengths and Developmental Concerns, and Suggested Interview Questions.

Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.

Validity Information: Available upon request.

 

Undesirable Behaviors

Test Content

Desirable Behaviors
Limited math skills, more mistakes
Teller Math
Good math skills, few mistakes
Slower clerical checking/ more mistakes
Clerical Speed & Accuracy
Faster with clerical checking tasks / fewer mistakes
Argumentative, contentious
Agreeableness
Easy to get along with, amiable
Fails to live up to promises
Conscientious
Dependable, reliable
Uncomfortable with suggestive selling
Cross Selling Potential
Comfortable with suggestive selling
Not very service minded
Customer Service
Very helpful with customers
Overreacts to stress, gets upset easily
Emotional Resilience
Calm, level-headed, handles stress well
Less interested in people, aloof
Extroversion
Enjoys meeting people, warm, friendly
Willing to bend the rules
Integrity
Strong moral code of right and wrong
Cares mainly about salary and perks
Intrinsic Motivation
Enjoys coming to work
Prefers to work on own tasks
Teamwork
Likes working interdependently
Doesn’t plan to stay for many years
Tenure Potential
Plans to stay for many years
Does the minimum
Work Drive
Willing to go the extra mile

RA Buy a Report

Resource Associates
 
home | employers | individuals | company profile | Q&A | contact us | blog
copyright © 2008 Resource Associates, Inc.