Purpose: It will help you identify the person who has the mental ability to learn quickly and handle complex job tasks as well as someone who will be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard. Compared to the Customer Service I assessment, this one adds questions about mental ability.
About the Test: This test battery has two parts (1) a 102 question untimed personality inventory and (2) a 44 item test of mental ability (about equal number of items for verbal reasoning, numerical reasoning, and abstract reasoning). This test will probably take most people about 60 minutes to complete although it will vary from person to person because both components are untimed.
What the Report Gives You: Graphical display of scores, explanation of aptitude results, list of Strengths and Developmental Concerns, and Suggested Interview Questions.
Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
Validity Information: Available upon request.
Undesirable Behaviors
|
Test Content
|
Desirable Behaviors
|
Slow to learn, needs simple tasks
|
General Mental Ability
|
Quick learner, clever, handles complexity well
|
Argumentative, contentious
|
Agreeableness
|
Easy to get along with, amiable
|
Fails to live up to promises
|
Conscientious
|
Dependable, reliable
|
Not service minded
|
Customer Service Orientation
|
Enjoys serving people
|
Overreacts to stress, gets upset easily
|
Emotional Resilience
|
Calm, level-headed, handles stress well
|
Insensitive to others’ feelings
|
Empathy
|
Empathetic and sensitive to others’ feelings
|
Doesn’t mind bending rules
|
Integrity
|
Strong moral code of right and wrong
|
Gives up easily, complains
|
Optimism / Enthusiasm
|
Cheerful, positive, “can-do” attitude
|
Prefers to work on own tasks
|
Teamwork
|
Willing to help others when needed
|
Doesn’t plan to stay for many years
|
Tenure Potential
|
Plans to stay for many years
|
Does the minimum
|
Work Drive
|
Willing to go the extra mile
|
|
