Purpose: This assessment helps you identify people who are customer-oriented and empathetic with your clientele, teamplayers with other employees, hard working, willing to learn and grow professionally, cheerful, friendly, and interested in a job from which they can find personal happiness and gratification.
About the Test: This test consists of three parts (1) a 136 question personality inventory, (2) a 12 minute timed aptitude test. This test probably takes 45 to 60 minutes although it will vary from person to person because the personality section is untimed.
What the Report Gives You: Graphical display of scores, explanation of aptitude results, list of Strengths and Developmental Concerns, and Suggested Interview Questions.
Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
Validity Information: Available upon request.
Undesirable Behaviors
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Test Content
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Desirable Behaviors
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Slow learner, overwhelmed with complexity
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General Reasoning
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Quick learner, handles challenging tasks well
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Argumentative
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Agreeableness
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Easy to get along with, nice
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Hesitant, threat sensitive, asks for direction
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Assertiveness
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Willing to make judgments / decisions with confidence
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Fails to live up to promises
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Conscientiousness
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Dependable, reliable
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Not service minded, stingy about making allowances for customer needs
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Customer Service
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Wants to understand and keep her customers happy
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Overreacts to stress, gets upset easily
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Emotional Resilience
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Calm, level-headed, handles stress well
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Not tuned in to others’ feelings
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Empathy
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Sensitive to others’ feelings
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Needs a lot of quiet time
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Extroversion
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Enjoys interacting with people
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Tends to use rules for their own benefit
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Integrity
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Strong moral values
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Focus on pay, benefits, status
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Intrinsic Motivation
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Focus on enjoyment of the job
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Focuses more on the technical aspects of the profession, not on helping people
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Nurturance
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Likes to be a helper for people in need
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Sticks with tried-and-true approaches, resistant to new ideas
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Openness to New Experience
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Enjoys learning and new ideas, innovative
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Finds fault easily, complains
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Optimism
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Cheerful, enthusiastic
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Wants to be responsible for own tasks only
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Teamwork
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Willing to coordinate and work interdependently.
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Does the minimum
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Work Drive
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Willing to go the extra mile
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