Purpose: It will help you choose candidates who have the ego strength, persuasiveness, money-motivation, engaging personality, customer service attitude, and willingness to go the extra mile to produce solid results. They also have the empathy and sensitivity to deal with wealthy customers who expect top quality service and a hands-on sales approach.
About the Test: This test battery has three parts (1) a 163 question personality inventory, and (2) a set of 44 aptitude items, about equally divided between verbal / numerical / abstract reasoning, and (3) a set of 44 short-answer questions. This test will probably take most people at least 90 minutes to complete although it will vary from person to person because both of the components are untimed.
What the Report Gives You: Graphical display of scores, explanation of aptitude results, list of Strengths and Developmental Concerns, and Suggested Interview Questions.
Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
Validity Information: Available upon request.
Undesirable Behaviors
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Test Content
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Desirable Behaviors
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Slow to learn, needs simple tasks
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General Mental Ability
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Quick learner, handles complex problem solving well
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Simplistic thoughts, negative attitudes, grammatical mistakes
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Open-ended questions
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Articulate, meaningful comments, expresses positive attitudes, no grammatical mistakes
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Argumentative, sarcastic
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Agreeableness
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Pleasant, nice, slow to anger
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Easily led, accommodating, timid
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Closing Ability / Assertiveness
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Persuasive, influential, controls conversation
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Lacks passion for winning
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Competitiveness
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Strong desire to win and attain goals
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Unreliable, careless about responding to requests
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Conscientiousness
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Lives up to promises, reliable
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Not very service minded
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Customer Service
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Very helpful with customers
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Overreacts to stress, gets upset easily
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Emotional Resilience
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Calm, level-headed, handles stress well
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Not tuned in to other people’s feelings, doesn’t bond well with “feeler” types
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Empathy
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Relates well to people’s feelings, interpersonally sensitive
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Motivated by enjoyment of everyday work experiences, not by extra pay
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Extrinsic Motivation
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Motivated by pay, benefits, bonuses, prizes
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Needs a lot of quiet time, sparse communication
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Extroversion
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Enjoys meeting people, warm, friendly, communicates often, with a lot of information
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Direct, politically insensitive
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Impression Management
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Precise, polite, diplomatic
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Bends rules for own benefit
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Integrity
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Strong moral values
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Lacks enthusiasm, may give up easily
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Optimism
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Cheerful, “can-do” attitude
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Professional, detached relationship with customers
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Relationship Sales
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Bonds well with customer, uses friendship to enhance sales
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Needs mentoring and training in sales role
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Selling Confidence
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Confident, self-assured, comfortable in sales role
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Prefers to do things by him/herself
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Teamwork
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Willing to work cooperatively with others
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Does the minimum
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Work Drive
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Willing to go the extra mile
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