Purpose: This test will help you choose candidates who have the persuasiveness, money-motivation, customer service attitude, and willingness to go the extra mile to produce solid results. The desirable candidate will also have strong skills in bonding with other people to create personalized relationships which lead to bigger sales and repeat business.
About the Test: This test battery has three parts (1) a Cashier Math test that evaluates basic arithmetic skills as well as simple math transactions typical in retail settings, (2) a 151 question personality inventory, and (3) a set of 44 aptitude items, about equally divided between verbal / numerical / abstract reasoning. This test will probably take most people about 90 minutes to complete although it will vary from person to person because all three components are untimed.
What the Report Gives You: Graphical display of scores, explanation of aptitude results and math score, list of Strengths and Developmental Concerns, and Suggested Interview Questions.
Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
Validity Information: Available upon request.
Undesirable Behaviors
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Test Content
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Desirable Behaviors
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Slow to learn, needs simple tasks
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General Mental Ability
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Quick learner, handles complex problem solving well
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Poor arithmetic skills, easily confused by discounts
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Basic Cashier Math
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Good arithmetic skills, understands percentage discounts
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Argumentative, sarcastic
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Agreeableness
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Pleasant, nice, slow to anger
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Easily led, accommodating, timid
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Closing Ability / Assertiveness
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Persuasive, influential, controls conversation
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Lacks passion for achieving sales targets
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Competitiveness
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Strong desire to win and attain goals
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Not very service minded
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Customer Service
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Very helpful with customers
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Unreliable, careless about responding to requests
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Dependability
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Lives up to promises, reliable
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Overreacts to stress, gets upset easily
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Emotional Resilience
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Calm, level-headed, handles stress well
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Not tuned in to other people’s feelings, doesn’t bond well with “feeler” types
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Empathy
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Relates well to people’s feelings, interpersonally sensitive
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Motivated by enjoyment of everyday work experiences, not by extra pay
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Extrinsic Motivation
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Motivated by pay, benefits, bonuses, prizes
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Needs a lot of quiet time, sparse communication
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Extroversion
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Enjoys meeting people, warm, friendly, communicates often, with a lot of information
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Direct, politically insensitive
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Impression Management
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Precise, polite, diplomatic
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Bends rules for own benefit
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Integrity
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Strong moral values
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Professional, detached relationship with customers
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Relationship Sales
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Bonds well with customer, uses friendship to enhance sales
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Needs mentoring and training in sales role
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Selling Confidence
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Confident, self-assured, comfortable in sales role
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Does the minimum
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Work Drive
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Willing to go the extra mile
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