Resource Associates
Resource AssociatesResource Associates HomeResource Associates Employersresource Associates IndividualsResourec Associates Company ProfileResourec Assocites Q&AResourece Associates Contact UsResource Associates BlogResource Associates
Resource Associates
 

Technical Support Representative
Cost: $35

  RA download a sample report

Purpose: This assessment helps you identify people who are bright, capable of learning and manipulating complex information, and can explain things well. The test also helps you evaluate whether candidates are easy to get along with and slow to anger, willing to adhere to company rules and policies, customer minded and eager to please, empathetic, interested in finding innovative approaches, confident, cheerful and upbeat and hard working.

About the Test: This test consists of two parts (1) a 102 question personality inventory, (2) a 44 item test of general cognitive aptitude with about equal number questions for verbal reasoning, numerical reasoning, and abstract reasoning. It probably takes about 60-75 minutes to complete it although this will vary from person to person because it is untimed.

What the Report Gives You:
Graphical display of scores and suggested interview questions.

Testing Process:
Online testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.

Validity Information:
Available upon request.

 

Undesirable Behaviors

Test Content

Desirable Behaviors

Slow to learn, needs simple tasks
Mental Ability
Quick learner, solves difficult problems
Argumentative, sarcastic
Agreeableness
Easy to get along with, nice
Fails to live up to promises
Conscientious
Dependable, reliable
Not service minded
Customer Service Orientation
Enjoys helping customers
Overreacts to stress, gets upset easily
Emotional Resilience
Calm, level-headed, handles stress well
Insensitive to others’ feelings
Empathy
Attuned to others’ feelings & concerns
Doesn’t want to have to learn new skills
Openness to New Experience
Curious, wants to learn and cross-train
Negative attitudes, gives up easily
Optimism
Enthusiastic, cheerful, upbeat
Lacks confidence, creates doubt w/ cust.
Self Confidence
Confident of skills, presents self as an expert
Probably will not stay for several years
Tenure Potential
Plans to stay for several years
Does the minimum
Work Drive
Willing to go the extra mile

RA Buy a Report


Resource Associates
 
home | employers | individuals | company profile | Q&A | contact us | blog
copyright © 2008 Resource Associates, Inc.