Purpose: It will help you choose candidates who have the persuasiveness, money-motivation, customer service attitude, and willingness to go the extra mile to produce solid results. They are also comfortable dealing with people via the telephone.
About the Test: This test battery has two parts (1) a 100 question personality inventory, and (2) a set of 44 aptitude items, about equally divided between verbal / numerical / abstract reasoning. This test will probably take most people about 75 minutes to complete although it will vary from person to person because both of the components are untimed.
What the Report Gives You: Graphical display of scores, explanation of aptitude results, list of Strengths and Developmental Concerns, and Suggested Interview Questions.
Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
Validity Information: Available upon request.
Undesirable Behaviors
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Test Content
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Desirable Behaviors
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Argumentative
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Agreeableness
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Easy to get along with, nice
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Slow to learn, needs simple tasks
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General Mental Ability
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Quick learner, handles complex problem solving well
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Easily led, accommodating, timid
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Closing Ability / Assertiveness
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Persuasive, influential, controls conversation
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Not very service minded
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Customer Service
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Very helpful with customers
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Unreliable, careless about responding to requests
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Dependability
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Lives up to promises, reliable
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Overreacts to stress, gets upset easily
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Emotional Resilience
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Calm, level-headed, handles stress well
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Motivated by enjoyment of everyday work experiences, not by extra pay
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Extrinsic Motivation
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Motivated by pay, benefits, bonuses, prizes
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Direct, politically insensitive
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Impression Management
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Precise, polite, diplomatic
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Needs face time with people and chance to personalize the relationship
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Introversion
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Deals well with people on the phone
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Negative attitudes, gives up easily
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Optimism
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Cheerful, upbeat, persistent
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Needs mentoring and training in sales role
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Selling Confidence
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Confident, self-assured, comfortable in sales role
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Does the minimum
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Work Drive
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Willing to go the extra mile
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