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Resource Associates Company Profile |
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 Get to Know Us
In business since 1980, Resource Associates' offers comprehensive services for employee selection and organization development.
For selection testing, we have conducted basic scientific research necessary to create and validate our own selection testing instruments--aptitude tests, personality measures, industrial technical skills tests, assessment centers, and 360 feedback systems. Because we are both the test developers and the testing service providers, everything Resource Associates' offers can be modified to meet your specific needs.
Our staff can also help you with executive coaching, leadership development, staff training. Our approach is to understand your needs and goals, then fit our services to your situation.
John W. Lounsbury, Ph.D.
 President, Resource Associates, Inc., and Full Professor, Department of Psychology, University of Tennessee. Dr. Lounsbury is a Fellow of the American Psychological Association and a licensed Industrial/Organizational Psychologist. Dr. Lounsbury teaches a number of courses on testing, research methods, psychometrics, human resources management. He has chaired over 100 doctoral dissertations and authored over 70 scholarly articles; plus, he has consulted on a wide variety of topics and issues with companies, including Time-Warner, Levi Strauss, U.S. Department of Energy, Maremont Exhaust Products, Pilot Corporation, eCareerFit, Daikin Drivetrain, Arvin North American Automotive, and 7-Eleven Corporation. His consulting activities revolve primarily around test development and selection testing program validation.
Lucy W. Gibson, Ph.D.
 Executive Vice President of Resource Associates, Inc. Dr. Gibson is a Licensed Industrial/Organizational Psychologist who has many years of experience in the areas of test development, test validation, and implementation of selection testing programs. In addition to helping publish many scholarly research articles on Resource Associates' products, she has taught research methods, statistics, program evaluation and human resource management at both the University of Tennessee and Tusculum College. Dr. Gibson's work is focused on selection test development, validation of selection testing programs, and working with client companies to tailor employee selection testing to their needs. Some of her clients include AK Steel, Atlantic Research Corporation, Brad Worthley International, City of Knoxville, Denso-TN, Exedy America, Gerdau Ameristeel, Lincoln Financial Services, Mikron Industries, Monster.com, Sumitomo Electric Wiring Systems, EFunds, among others.
Eric Sundstrom, Ph.D.
 A successful organizational consultant for over 20 years, Dr. Sundstrom has helped a variety of manufacturing, and service organizations implement system based on work teams at AT&T, ALCOA, Exxon USA, M&M Mars, Northern Telecom, United Technologist Corporation, Weyerhauser, and others. He has maintained an independent consulting practice complementary with his position as Professor of Psychology at the University of Tennessee. An international author specializing in working environment, Dr. Sundstrom has over 60 professional publications. His book, Work Places: The Psychology of the Physical Environment in Offices and Factories, was published in 1986 by Cambridge University Press with a Japanese edition in 1992. He has articles in Academy of Management Journal, Journal of Applied Psychology, as well as chapters in textbooks, and professional reference books. A licensed Psychologist since 1974, he is a Fellow of the American Psychological Association, and Charter Fellow of the American Psychological Society. He is a certified SYMLOG consultant and has had advanced applications training on the Myers-Briggs Type Indicator.
Jacob J. Levy, Ph.D.
 Dr. Jake Levy is an Assistant Professor in the Psychology Department at the University of Tennessee. His primary professional and research interests are in personality testing and test development. Dr. Levy has authored and co-authored several journal articles and book chapters on psychological assessment and testing. He has special expertise in cross-cultural assessment, and is dedicated in providing appropriate services for people of diverse backgrounds. Formerly on faculty at the University of Southern Mississippi, Dr. Levy earned his doctorate in Counseling Psychology from Indiana University and has provided psychological services in variety of treatment and academic settings. His work with Resource Associates involves executive assessments, personality scale development, and applications of personality assessment for selection and personal development in sports, personal development with adolescents, and career development with the general adult population.
Ryan Smith, M.A.
(No Photo Available) Ryan Smith, M.A., is soon to complete his doctorate in Industrial-Applied Experimental Psychology at the University of Tennessee. His involvement with Resource Associates includes personality assessment and vocational research, delivery of training workshops and organizational development consultation. Smith holds a Master of Arts degree in Professional Psychology (Counseling) from Geneva College and a Bachelor of Arts degree in Psychology and Business from Grove College in Pennsylvania. Assistant Director of the Duke University MBA Career Management Center for four years, he also has six years experience as Marketing Manager for a financial services firm in the Midwest and
Southeast, along with three years as a College Recruiter. Smith is well versed in both corporate and academic environments with particular focus on recruitment, selection, assessment, development and talent management. He is an executive coach for MBA students and alumni at the University of Tennessee.
Smith's professional and research interests include career development and executive coaching, with additional specialty areas in self-directed learning, and optimization of person-environment fit in academic and corporate settings.
Frederick T.L. Leong, Ph.D.
 Dr. Fred Leong obtained his Ph.D. from the University of Maryland with a double specialty in Counseling and Industrial/ Organizational Psychology. Prior to joining the University of Tennessee, he was a faculty member at Southern Illinois University (1987-1991) and the Ohio State University (1991-2003). He has authored or co-authored 90 articles in various counseling and psychology journals and 45 book chapters. He is the co-editor of The Psychology Research Handbook: A Guide for Graduate Students and Research Assistants (1996) (with James Austin) from Sage Publications and also the Career Development and Vocational Behavior of Racial and Ethnic Minorities(1995) from Lawrence Erlbaum Associates. His latest book is an edited volume entitled Handbook of Racial and Ethnic Minority Psychology (2003) (with Bernal, Trimble, & Burlew) published by Sage. Dr. Leong's major research interests are in vocational psychology (career development of ethnic minorities), Asian American psychology, cross-cultural psychology (particularly culture and mental health; cross-cultural counseling and psychotherapy with Asian and Asian American populations), and organizational behavior. Recipient of many honors: Fellow of the American Psychological Association (Divisions 1, 2,17, 45, and 52), Distinguished Contributions Award from the Asian American Psychological Association (1998), and John Holland Award from the APA Division of Counseling Psychology (1999). Dr. Leong's professional activities include: President of the Division of Counseling Psychology of the International Association of Applied Psychology (2002-2006), President of Asian American Psychological Association (2003-2005), Member of the following APA committees: (a) Minority Fellowship Program, (b) Commission on Ethnic Minority Recruitment Retention and Training Task Force, (c) Committee on Psychological Tests and Assessment (subcommittee of the Board of Scientific Affairs).
Lisa Caraway, B.S.
 Graduating from the University of Tennessee with degrees in both Psychology and English, Ms. Caraway has managed the Office Coordinator function at Resource Associates, Inc., since 1992. She coordinates clerical staff and conducts on-site testing. In addition, Ms. Caraway maintains client contact with regard to test scoring, database management, and test score analysis and reporting. She also provides final proofing of narrative candidate assessment profiles.
Mary Catherine Gibson
 Internet Testing Site Coordinator for Resource Associates, Mary Gibson and has been with RA since 1998 after obtaining her degree in Communications/Advertising. She currently handles the duties of Bookkeeper (accounts receivable/payable, payroll, etc.) and Webmaster, where she is responsible for all aspects of RA's internet-based testing site such as beta testing, new client set-up, online database management, and quality assurance. Mary can help answer questions about where your tests results might be in our system at any particular time.
Strategic Partner - All About Performance
Warren Bobrow, Ph.D.
 Warren Bobrow Ph.D. an affiliate of Resource Associates, and President of All About Performance, specializes in employee selection, manager assessment, structured interviews, and opinion surveys. He has worked in a diverse range of industries, including customer contact centers, finance, health care, petroleum, retail, distribution, telecommunications, utilities, and apparel manufacturing throughout North America and India. Dr. Bobrow strives to create assessment programs that a client can easily manage and are designed to meet their specific needs. He brings experience and creativity to projects, many of which include the use of advanced computer technologies to deliver the most value possible to clients.
Dr. Bobrow received a B.A. degree from the University of California, Irvine in psychology and a Ph.D. in industrial and organizational psychology from the University of Tennessee. He is a licensed psychologist and founder of All About Performance, LLC, a strategic partner with Resource Associates. Dr. Bobrow is a member of the American Psychological Association, American Society for Training and Development, International Personnel Management Association, and Society for Industrial and Organizational Psychology.
Strategic Partner - Gap Solutions
Strategic partners with Resource Associates, Gap Solutions offers a wide range of services to companies to enhance their profitability. Gary Johnson and Linda Johnson of Gap Solutions provide practical knowledge and experience with Lean, Six Sigma and Kaizen. Areas of services include sales, marketing, leadership, management, team development, strategic planning, training, change management, and process efficiencies throughout the organization. In each consulting relationship, they evaluate what is critical to the company’s success and then decide what services are needed along with specific strategies, tactics, and metrics needed to achieve the goals.
 President, Gary Johnson brings over 25 years of senior management expertise in both small and large companies. His leadership and training experience as a business owner and an officer for a large Fortune 500 company brings expertise in the areas of strategic planning and deployment, internal and external growth plans, change management, increasing top and bottom line revenues, and sales and leadership trainings. His focus is on improving revenues and profit through enhancing efficiencies and increasing employee productivity.
 Vice President, Linda Johnson, brings 15 years of success in marketing, team development and building solid client relationships. Her broad array of functional skills and demonstrated achievements are applicable to a variety of industries and organizations. Her experience includes, managing multi-million dollar budgets, implementing measurable marketing programs, developing and conducting training programs, and supporting non-marketing company strategies and initiatives. Her greatest personal success has been in developing effective work teams.
Strategic Partner - JobScanz Consulting
Peter Foo
 Peter Foo is a principal of the JobScanz Consulting Company and had formed a strategic alliance with Resource Associates to market their products in China and other countries in the Far East.The objective is to help client companies enhance their workforce through state-of-the-art selection testing systems for better job matching. This will help to drive corporate performance and bottom line by placing right people on right job, as well as to improve individual career for better future. Peter graduated in Engineering, Environmental and Architectures from Dalhousie University and Technical University of Nova Scotia. Halifax, Canada. He is a professional architect turned businessman with almost 20 years of experience in various businesses ventures and investments. Under his leadership the company has grown extensively and established its presence & networks in China, Korea, and Thailand.
Strategic Partner - The Eric Benson Team
Eric Benson
 Eric Benson of The Eric Benson Team, is a strategic partner with Resource Associates. A trainer, facilitator and coach, Benson has developed a training program for supervisors to enhance the onboarding process of new employees as one component of a solution to turnover. His workshop for supervisors “Your Role in Employee Retention” revolves around 3 Cs: Clarity of Communication, Culture of longevity, and Commitment to a positive relationship between the supervisor and worker. Some of Benson’s direct professional experiences includes four years with a start-up company developing its sales and marketing strategies, product mix, tracking systems, and employee training programs. He spent five years as a management engineer where be combined approaches in organizational development with industrial engineering techniques to enhance productivity on both an individual and organizational level. Benson’s high energy and first-rate people skills will combine to create an interactive learning environment to accelerate their ability to convert theoretical ideas to practical, real-world skills.
Strategic Partner - Promising Futures
William Stone
 William Stone, E.D.D. of Promising Futures is a strategic partner with Resource Associates. With nearly forty years of experience in counseling, coaching, consulting, career development, and training, he works with a range of companies developing management talent. Dr. Stone works with his colleagues at Promising Futures to help managers improve their communication, presentation, and motivational skills. Promising Futures also assists companies with candidate screening and outplacement. Dr. Stone says that he and his staff utilize the assessments offered by Resource Associates for all of their activities because the assessments help their clients develop a vocabulary to “become more effective at being themselves. Helping managers gaining personal insights about their strengths and weaknesses is a powerful thing.” He holds degrees from the University of Maine system and a doctorate from Vanderbilt University.
Strategic Partner - Development Concepts
Development Concepts provides services focusing on the development of individuals within their work or personal lives as well as the development of organizations in how they function, ranging from the perspective of the individual to larger group and inter-group systems. For organizations, Development Concepts’ services include assessments used to select and qualify internal and external candidates, customized training to broaden the skill sets of incumbents, as well as executive, team, and associate development. For individuals, Development Concepts’ services include personalized consultation in both work and individual spheres of life, as well as online technical training to expand skills and online personality and career assessments to assist in personal growth.
Principal, George R. Cooper III.
Mr. Cooper brings fifteen years of senior management experience in engineering, maintenance, operations and quality to his current practice. With more than a decade of consulting service with Development Concepts, Mr. Cooper provides services to a wide variety of industries and across all organization levels. His area of consulting practice spans the development of content-validated technical assessments used for selection, qualification and training needs assessment, and the development of customized training curricula and materials to assist clients in improving the skills of their incumbent workforce. Mr. Cooper’s educational background includes a bachelor’s degree in mechanical engineering from the Georgia Institute of Technology and a master’s degree in business administration from the University of Tennessee’s Executive MBA program.
Principal, Jerri L. Yates, Ph.D. Dr. Yates initially earned a bachelor’s degree in mechanical and materials engineering from Vanderbilt University. After years spent in engineering and manufacturing management, she entered a doctoral program in psychology at the
University of Tennessee, Knoxville, completing the doctorate with a concentration in industrial/organizational psychology. Dr. Yates has worked in management and executive positions in manufacturing, human resources and new media businesses in addition to her continued consulting practice. She serves as adjunct faculty at the University of Tennessee, Knoxville campus. Dr. Yates’ areas of specialty cross the boundaries of organizational and individual services, with an overarching emphasis on the health and effectiveness of the system, whether the system is an organization, group, or individual focus.
Strategic Partner - FGS Associates, LLC
Susan D. Ridgell, Ph.D.
 Dr. Ridgell specializes in Organizational Development consulting services and has worked with various industries, including manufacturing and the electric utility industry. She is also an Instructor at the University of Tennessee (U.T.) in organizational psychology. As a Resource Associates (RA) affiliate, she is qualified to interpret RA assessment tools, as well as provide workshop and coaching activities customized for RA products.
Dr. Ridgell has consulted on issues ranging from leadership and management development to international acquisition and merger scenarios; competency modeling and training improvement initiatives; and working within organizations during periods of transition and change. Also a Certified Public Accountant with 19 years of business experience in audit, finance, supervisory, and executive liaison capacities, her blend of knowledge in business and organizational psychology is valuable in assessing human potential and coaching individuals in leadership issues.
During 1981 through 2000, Dr. Ridgell worked at the Tennessee Valley Authority (TVA) in the following areas: Leadership roles on cross-organizational teams, Financial manager within the Chief Financial Officer's organization, supervising rate reviews, as well as supervising other financial modeling activities.
Strategic Partner - S.J. Miller & Associates
Dr. Sandra Miller
Dr. Sandra Miller has over 25 years experience, as a consultant and as a manager in the field of organization development. She has worked in a wide variety of businesses and organizations including manufacturing, utility, health care, government, education and internal audit organizations. Her primary areas of expertise are organizational culture and change, leadership development, teambuilding and strategic planning. Sandra has a Ph.D. in Industrial/Organizational Psychology from the University of Tennessee and a B.A. in Psychology from The Ohio State University.
Dr. Miller is a member of the Society for Industrial/Organizational Psychologists and The American Society for Training and Development. She has been certified to deliver programs from the Center for Creative Leadership, Development Dimensions Inc., Blanchard Training and Development, Wilson Learning, and Consulting Psychologists Press. She has published in scholarly journals and trade publications, is a frequent presenter to national and international conferences and has been featured in newspaper, radio and television.
Sandra Miller is the President of S. J. Miller & Associates, a management consulting business founded in 1993. The mission of the company is to help leaders create a committed, motivated, and skilled workforce to the mutual benefit of the business and its people. The company employs social scientists and educators, with experience as both managers and consultants, and consults on a broad range of issues related to organization development with Fortune 500 and other companies throughout the United States.
Call today 1-800-840-4749 or send us a message and we will get in touch with you.
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