Customer Service Manager Test

Using this pre-employment personality and aptitude test ensures hiring a good Customer Service Manager each time.

Pre-Employment Test

Purpose: Finding and hiring a great Customer Service Manager isn’t easy. You need to hire someone with leadership qualities and a drive to create a customer-oriented culture. Furthermore, a good Customer Service Manager needs to make decisions that are ethical and efficient; keep on top of departmental work, motivate employees and work hard. In essence, you need to “hire happy customers” by hiring the customer service manager who can make that happen! That’s why you need the Customer Service Manager Test to find out who your candidates are before you make a hiring decision.

Don’t guess when hiring one of the most visible, important roles for your business. Using this pre-employment personality and aptitude test ensures you’ll have a better chance at hiring the right high-performing Customer Service Manager for your company.

More about the Customer Service Manager Test

About the Test: This untimed test takes approximately 2 hours to complete. The test battery has three parts:

131-question untimed personality inventory
44-item test of mental ability (about equal number of items for verbal reasoning, numerical reasoning, and abstract reasoning)
46 open-ended statements to which the candidate must type in short answers.

What the Report Gives You: Graphical display of scores, explanation of aptitude results, list of strengths and developmental concerns, display of the narrative comments given to the open-ended statements, and suggested interview questions.

Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.

Validity Information: Available upon request. Interested in more information about Personality Testing? Download Resource Associates Personal Style Inventory guide now (opens in a new tab). It provides detail on dimensions, validity, reliability, and more.