Customer Service Representative I Test
Identify cooperative, communicative CSRs who enjoy dealing with customers and achieve high levels of customer satisfaction.
Purpose: Your Customer Service Reps (CSRs) are the face of your business. Whether they handle general inquiries, complex sales calls, or provide basic technical help, the customer service rep needs to have the customer service techniques demanded by the job. CSRs must be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard.
Our online personality tests for CSRs help you hire the right candidates every time. This test, Customer Service Representative I, is used to assess basic personality traits; Test II has the same basic personality trait assessment, plus it adds a mental aptitude component.
More about the Customer Service Representative I Test
About Test I: This test is an untimed online personality assessment that takes approximately 30 minutes to complete.
What the Test I Report Gives You: A graphical display of scores of areas covered (see evaluation chart below) and suggested interview questions.
Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
Validity Information: Available upon request. Interested in more information about Personality Testing? Download Resource Associates Personal Style Inventory guide now (opens in a new tab). It provides detail on dimensions, validity, reliability, and more.
The Customer Service Representative I Test Evaluates:
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