Customer Service Representative I Test
Identify cooperative, communicative CSRs who enjoy dealing with customers and achieve high levels of customer satisfaction.
Pre-Employment Test
Purpose: Your Customer Service Reps (CSRs) are the face of your business. Whether they handle general inquiries, complex sales calls, or provide basic technical help, the customer service rep needs to have the customer service techniques demanded by the job. CSRs must be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard.
Our online personality tests for CSRs help you hire the right candidates every time. This test, Customer Service Representative I, is used to assess basic personality traits; RA’s Customer Service Representative II Test has a similar set of personality traits but also includes a test of general cognitive ability.
More about the Customer Service Representative I Test
About Test I: This test is an untimed online personality assessment that takes approximately 20 minutes to complete.
What the Test I Report Gives You: A graphical display of scores of areas covered (see evaluation chart below) and suggested interview questions.
Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications.
Sample Personality Items:
For the statement on the left |
| For the statement on the right | |||||
No matter how busy I am, I always take the time to do careful proofing and correct mistakes. |
My job is so demanding and hectic that I rarely take the time to proof my work. | ||||||
I am the kind of person who gets upset easily when things go wrong at work. |
It takes a lot to upset me, so when things go wrong at work I always stay calm. | ||||||
People at work would say I focus on the upside of plans and downplay the possibility of problems. |
People at work would say I always focus on what can go wrong. |
(Sample questions differ from actual test appearance and do not contain real test content.)
The Customer Service Representative I Test Evaluates:
Validity Information: Click here to view RA's Technical Manual for details about test dimension development, reliability & validity.
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