Customer Service Representative II Test
This test identifies strong csr candidates like our Customer Service Representative I test but includes an aptitude component.
Purpose: Your Customer Service Reps (CSRs) are the face of your business. Whether they handle general inquiries, complex sales calls, or provide basic technical help, the customer service rep needs to have the customer service techniques demanded by the job. CSRs must be cooperative, enjoy dealing with customers and achieve high levels of customer satisfaction, live up to obligations, handle job tasks in an ethical manner, be helpful to others on the team, display positive attitudes, and work hard. Make sure they have those abilities by testing before you hire – use the online Customer Service Representative II Test.
Our online personality tests for customer service reps help you hire the right CSRs for your business each time.
More About the Customer Service Representative II Test
Test I is used to assess basic personality traits; this test, Customer Service Representative Test II, has a mental aptitude component.
About Test II: This test takes approximately 60 minutes to complete. The test battery has two components:
- 102-question untimed personality test
- 44-item test of mental aptitude equally divided among verbal, numerical, and abstract reasoning questions.
What the Test Report Gives You: A graphical display of scores of areas covered (see chart), explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.
Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
Validity Information: Available upon request. Interested in more information about Personality Testing? Download Resource Associates Personal Style Inventory guide now (opens in a new tab). It provides detail on dimensions, validity, reliability, and more.
The Customer Service Representative II Test Evaluates:
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