Insurance Customer Service Test
Customer Service reps who are able to manage customer complaints or questions with ethics and a positive, helpful attitude mean the world to your business. Find them with this test.
Purpose: The Insurance Customer Service Test test identifies insurance customer service rep candidates with the skills to do the job right. It tests the ability to learn quickly and handle complex job tasks. It also finds out if the person will enjoy dealing with customers. Insurance CSR's need to be pleasant, positive, helpful, and eager to please, yet also have the strength to make difficult decisions about claims.
This test also targets candidates who are: Responsible, reliable, trustworthy, ethical, and work hard. It will also help you evaluate the candidate’s sales potential.
Learn more about the Insurance Customer Service Test
About the Test This untimed test takes approximately 60 minutes to complete. The test battery has two parts:
- 121-question untimed personality inventory
- 44-item test of mental ability (about equal number of items for verbal reasoning, numerical reasoning, and abstract reasoning).
What the Report Gives You: A graphical display of scores of areas covered, explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.
Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
Validity Information: Available upon request. Interested in more information about Personality Testing? Download Resource Associates Personal Style Inventory guide now (opens in a new tab). It provides detail on dimensions, validity, reliability, and more.
The Insurance Customer Service Test Evaluates:
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