Reading Aptitude Test for Customer Service Representatives
Click here to learn more about our online Reading Test for Customer Service Representatives.
Reading for Customer Service Reps & Telemarketers
Purpose: This test assesses reading comprehension for the types of materials often used by CSRs and Telemarketers.
About the Test: This 17-minute timed test contains nine sample company memos, with 25 simple fill-in-the-blank questions.
What the Report Gives You: A graphical display of scores of areas covered (see chart), explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.
Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.
Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.
Validity Information: Available upon request.
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