Reading Aptitude Test for Customer Service Representatives

Pre-Employment Test

Reading for Customer Service Reps & Telemarketers

Purpose: This test assesses reading comprehension for the types of materials often used by CSRs and Telemarketers.

About the Test: This 17-minute timed test contains nine sample company memos, with 25 simple fill-in-the-blank questions.

What the Report Gives You: A graphical display of scores of areas covered (see chart), explanation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.

Testing Process: Online personality testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.

Validity Information: Available upon request.

View sample questions & other aptitude test information in our Aptitude Test Catalog.