Service & Repair Technician Assistant Test

Obtain instant evidence that the Service & Repair employee you want to hire has the necessary technical skills for the job.

Pre-Employment Test

Purpose: This test is for candidates who provide service in a variety of areas, such as installation, maintenance, troubleshooting and repair. It can be used in many markets, including but not limited to HVAC, Appliances, Home Security, Communications, and more.

About this test: This test should take approximately 45-60 minutes to complete. It screens for candidates with mechanical aptitude, who are also detail-oriented, ethical, hard-working and professional with solid customer service skills. This test contains 2 parts:

  • A 20 minute timed Mechanical Reasoning test
  • An untimed personality assessment.

When to use it: The test should be used when employees must solve various problems of a technical nature, typically those that require mechanical functions.

Target Group: We recommend using this test for positions such as field service technicians, maintenance technicians, service & support technicians, mechanics and general maintenance/technician assistants.

Less Desirable BehaviorsTest ContentDesirable Behaviors
Easily confused by mechanical operationsMechanical reasoningAdept in figuring out mechanical operations
Argumentative, critical, demeaningAgreeablenessPleasant, easy going, respectful
Timid, lacks courage to confront difficult subjectsAssertivenessWilling to present his opinion and debate various options
Fails to live up to promisesConscientiousnessReliable, dependable
Not service mindedCustomer Service OrientationEnjoys serving people
Overreacts to stress, gets upset easilyEmotional StabilityCalm, level-headed, handles stress well
Prefers to deal with a small number of people.ExtroversionEnjoys interacting with a lot of people
Bends rules to suit own purposesIntegrity/TrustworthinessStrong moral code
Sticks with tried-and-true approaches, resistant to new ideasOpennessEnjoys learning and new ideas, innovative
Finds fault easily, negative attitudesOptimism/EnthusiasmBelieves In positive future, good motivator
Prefers working on ownTeamworkEnjoys collaborative work
Sensitive about people’s feelings, focuses on feelings vs. Business goalsTough MindednessHard-nosed about business objectives, able to make difficult decisions
Does the minimumWork DriveWilling to go the extra mile


per candidate    + Add to Cart   

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