Telemarketing Test
This Personality Test for Telemarketing finds candidates with great phone and communication skills.
Pre-Employment Test
Purpose:
RA’s Telemarketer Test can help you find confident and resilient candidates with great communication and customer service skills. The most successful employees will be able to build rapport, ask for the order, close the deal and consistently go the extra mile to produce results.
About This Test:
This test will take most candidates approximately 40 minutes. It consists of 2 parts:
- An untimed personality assessment
- An untimed General Cognitive Aptitude Test (includes verbal, numerical, and abstract reasoning)
What the Report Gives You:
A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.
Testing Process:
- Immediate score report upon completion.
- Proctoring desirable but not required.
- The use of mobile phones is discouraged.
Options:
Contact us to learn how we can customize the test content for your hiring process or the way information is presented in the report to meet your specifications.
Sample Personality Item:
| For the statement on the left |
| For the statement on the right | |||||
If I am asked to do something at work that I don’t want to do, I usually make some excuse so a coworker will have to do the job instead of me. |
When asked to do something at work that I really dislike, I usually try to cooperate even when I don’t want to. |
| Sample Questions for General Cognitive Aptitude Test | |||
|---|---|---|---|
Sample verbal reasoning item: House is to dwelling as car is to ____________. | (A) transportation | ||
Sample numerical reasoning item: Which number comes next in this series? 3 6 9 19 22 25 | (A) 32 | ||
Sample abstract reasoning item:
Which figure would come next in the series?
|
| ||
(Sample questions differ from actual test appearance and do not contain real test content.)
The Telemarketing Test Evaluates:
| Less Desirable Behaviors | Test Content | Desirable Behaviors |
|---|---|---|
| Argumentative, contentious | Agreeableness | Easy to get along with, amiable |
| Slow to learn new tasks, handles limited amount of information at one time | General Cognitive Aptitude | Quick learner, make complex decisions easily |
| Easily led, accomodating, timid | Closing Ability / Assertiveness | Persuasive, influential, controls conversation |
| Not service minded, irritated by requests | Customer Service | Enjoys customer contact and keeping them happy |
| Fails to live up to promises | Dependability | Reliable, dependable |
| Overreacts to stress, gets upset easily | Emotional Resilience | Calm, level-headed, handles stress well |
| Motivated by enjoyment of everyday tasks, not by opportunity for extra pay | Extrinsic Motivation | Motivated by pay, benefits, bonuses, prizes |
| Prefers to deal with a small number of people | Extroversion | Enjoys interacting with a lot of people |
| Blunt, unsophisticated, politically naive | Impression Management | Socially sensitive, polite, diplomatic |
| Needs a lot of social stimulation, wants to talk a bit | Introversion | Likes one-on-one interactions, talks less |
| Negative attitudes, gives up easily | Optimism | Cheerful, upbeat, persistent |
| Needs mentoring and training for sales roles | Selling Confidenence | Confident, self-assured, comfortable in a sales role |
| Does the minimum | Work Drive | Willing to go the extra mile |
Can We Help You Faster?
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