Frequently Asked Questions
First-Time / New Customer Questions
Q: Do you have a demo test?
Q: Can I try a sample test?
Q: Can I see a sample report?
Q: How do I set up a new account?
General Testing Questions
Q: How many times can I use a test that I have purchased?
Q: How long do the tests take to complete?
Q: Can I put a time limit on the test?
Resource Associates has timed sections for a majority of aptitude tests. Personality sections, however, are always untimed.
Q: Are the tests multiple choice?
Q: Do you have tests in other languages?
To access the Spanish version of a test: When you are getting ready to login as a candidate, there is a drop down box that allows you to select the test language.
Q: Can I get a hard copy of a test?
Q: Are the usernames and passcodes case sensitive?
Q: How does my candidate know where to go and what to do?
Q: Should candidates take the test from home?
a) Advise the candidate that your company highly values integrity and professionalism both on the job and in the pre-employment testing process. Accordingly, you expect individuals who take the tests at home to do so without seeking any outside assistance from other sources.
b) Also, have the candidate read, sign (electronic signature is fine), and return to you a document that says “I have not obtained, nor did I seek out, any assistance whatsoever from other people (or any advice or tips from anonymous online sources) in completing the items on this inventory (i.e., test). My answers are strictly my own.
c) When examining the cognitive test results for an individual, look for evidence from interviews, resumes, reference checks, work portfolios, or academic transcripts which either confirms the high test scores or makes you suspicious. For example, if a person scores in the Top 10% range on the overall cognitive aptitude section and has a C grade-point-average or GPA (i.e., 2.0 on a 4.00 scale), you should do follow-up targeted interviewing and /or reference checking to try to resolve the discrepancy. There may be a plausible explanation (e.g., the candidate had a chronic illness or a heavy, full-time workload while going to school) for the discrepancy or it you may decide not to hire the candidate or you may require him/her to retake the cognitive portion under your supervision.
Common Candidate Questions
Q: Can job candidates purchase their own tests?
Resource Associates' strictly limits sales of our pre-employment tests to company owners or their representatives. We do not sell directly to job applicants. Also, because we work exclusively for the hiring organization, we do not release test results directly to candidates, nor do we offer consulting services to candidates. You will need to contact the hiring company for help finding an appropriate testing source.
Q: Can I study for the test?
A: Studying is not necessary and in many cases not possible given the nature of our tests. Most of the scales used in our assessments are personality-based, to help determine if someone would be a good fit for a specific job within the company. Any skills questions represent the most basic knowledge required for the position; studying would have little influence on these items.
Q: How can I get a copy of my own report someone had me take?
A: Resource Associates does not release any candidate test results. The test report is owned by the hiring company and is, therefore, company property. You may want to contact the hiring company for feedback on your results.
Q: Does this test automatically make me eligible for the position I am applying for?
A: Not necessarily. Hiring managers are recommended to use pre-employment testing as one part of the overall decision-making process, which can also include structured and unstructured interviews, background checks, work history, biodata, etc. Contact the hiring manager at the employer you are applying at for more information about how testing is used in the hiring process.
Q: Do the tests differ for men vs. women?
A: Resource Associates' test questions and scoring procedures are exactly the same for men and women. The tests ask you to select your gender only in order to use appropriate pronouns--for example, "he"/"she" or "him"/"her") in the report and to permit future, group-level analyses for EEO and other comparative purposes. We recognize that other gender categories such as transgender or intersexual may necessitate the use of other pronouns which we will use as companies request them. If you choose not to designate your gender, the report will default to male pronouns.
It should be noted that there are no significant differences between men and women on test scores for nearly all of the traits and aptitudes assessed by our measures.
Q: Do I need to contact someone when I have completed the test?
A: No--unless your hiring manager has requested that you let them know when you complete the assessment, there is no need to contact them. They will receive an email notification when you complete your assessment.
Q: Are the usernames and passcodes case sensitive?
A: No. The usernames and passcodes are NOT case sensitive.
Answers for Technical Issues with the Testing System
Q: My login won’t work, what should I do now?
1) Your login attempt was unsuccessful. If you feel you’ve received this message in error, please try again.
This message means some part of the username or passcode is incorrect. Possibly an ‘I’ instead of a ‘1’, or ‘O instead of a ‘0’. Sometimes it helps to select the text of the username and ‘copy-(Ctrl+C) and paste-(Ctrl+V)’ the information into the box. Repeat the process for the passcode.
2) Your account has been disabled–this is usually because your assessment has been completed.
This message means you have the correct username and passcode, but it has already been used by another candidate. Please contact the hiring manager and request new login information.
Q: Are the usernames and passcodes case sensitive?
Q: Can I take the test on my phone/tablet?
Q: Why is someone else’s name is already typed on the first page?
Q: What if the internet goes out during a test?
Q: Should I get a confirmation that the test is complete?
You have reached the end of the assessment. Please click on the “Submit Assessment” button to complete the assessment.
The assessment will not be considered complete until it has been successfully submitted to Resource Associates. Once you select the “Submit Assessment” button, you will be returned to the login screen. Your assessment is complete and the hiring manager will be notified immediately.
Questions About Pre-Employment Testing & Resource Associates
Q: Is this only for big companies?
Q: Can I get a customized test for my business?
Q: Is this a pass/fail type of test?
Q: How many different types of tests do you offer?
Q: Is there a lot of overlap between tests?
Q: Why should I use both cognitive aptitude and personality measures in assessing candidates?
Q: How valid are personality scales?
Q: What jobs are your scales valid for?
Q: Do people's scores change much over time or situation in which they take the items?
Q: Are these assessments expensive?
Q: What website do candidates take the test through?
A: Tests purchased through the ResourceAssociates.com website will take the assessment at the following URL: https://assessment.resourceassociates.com
Q: Do you have an affiliate or reseller program?
Test Purchase & Pricing Questions
Q: Do you offer bulk discount pricing?
A: We offer discounts for bulk purchases of 10 tests or more. Our discount schedule is as follows:
|
Tests purchased at one time |
Discount Level |
|
0-9 |
No Discount |
|
10-29 |
10% Discount |
|
30-49 |
15% Discount |
|
50-99 |
20% Discount |
|
100-499 |
25% Discount |
|
500-999 |
30% Discount |
|
1000 and up |
35% Discount |
These volume discounts are automatically applied in your cart when a certain quantity is ordered!
Q: How do I buy a test?
Q: Do you require contracts or written agreements?
Q: Do you offer subscriptions?
A: We offer subscriptions on a case-by-case basis to qualifying organizations needing a higher volume of tests on a regular basis. A subscription is not, however, required to use our testing system, and tests can still be purchased one-at-a-time as needed.
Q: What purchase options are available?
There are three options for purchasing Resource Associates pre-employment assessments:
- On demand, 24/7, Point-of-Purchase sale (credit card payments only; available for bulk purchase discounts)
- Invoiced purchases (certain conditions apply; please contact customer service for more information)
- Annual flat-rate subscriptions (certain conditions apply; please contact customer service for more information)
Q: What are payment options for invoiced purchases?
If you’d like to be invoiced for your purchases, invoice payments can be made using the following methods:
- Credit card
- Business check
- Electronic funds transfer (EFT)
- International Wire Transfer (a $30 fee per transaction will apply.)
Q: Are these assessments expensive?
A. No. Our clients typically find these pre-employment assessments to be very cost-effective, especially in view of the high cost of interviews, physical exams, drug testing, and training, as well as the higher cost of subsequent, post-employment turnover and absenteeism. Most of our clients use testing to screen job candidates and decide which ones to interview, perform background checks on, etc.
Q: Do I still have unused tests?
Questions About Test Reports and Results
Q: Why didn't I get a test report?
- Reports went to your SPAM/Junk folder.
- Reports are delivered from reports@resourceassociates.com immediately upon completion/submission by the candidate.
- Check your SPAM folder for report
- Add the resourceassociates.com domain to your ‘Never Block’ domain list.
- The candidate has not completed the assessment in its entirety.
- All sections of the assessment must be completed before it can be submitted for scoring and report generation.
- Once all sections are completed, the candidate must select ‘Submit assessment’ to trigger report delivery.
- Check the test link to see if you can log into the test. If you can log in, the test is either incomplete or complete but never submitted. Our recommendation is have the candidate log back in and submit the assessment for themselves. Otherwise, you can submit the test for the candidate (not recommended) to receive the report.
- If your attempt to log in returns the following message: Your account has been disabled–this is usually because your assessment has been completed. The test has been submitted and a report has been generated. You can retrieve the report from your account within the Customer Portal.
- The Email address associated with the report delivery is incorrect or missing.
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- Incorrect account email addresses can only be corrected by Resource Associates staff. Please send email to Contact@resourceassociates.com
- You can retrieve all reports from your account within the Customer Portal.
Still Can’t Find A Report? Send an email to contact@resourceassociates.com with as much of the following information as possible.
- Your Name
- Your Email Address
- Your Phone Number
- Company Name
- Email Address Associated with Company Account
- Candidate Name(s)
- Test Name(s)
- Candidate Login Information: Username and/or hyperlink
- Any Additional information you may have
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- Reports are delivered from reports@resourceassociates.com immediately upon completion/submission by the candidate.
Q: How do I get a test report?
Q: When should I get a report?
Q: Can more than one person receive the report?
A: Yes, selecting the report delivery email addresses is part of the checkout process. The email address associated with your account is shown by default. You can elect to replace the default email address with another and you can add additional emails at this time as well.
Q: Should we give a copy of the report to the candidate?
A: We recommend companies not release managerial reports to candidates. We do, however, have a Developmental Feedback report available for purchase. For most tests, these can be purchased for an additional cost of $45.